Is it due to a natural disaster?
In the case of a natural disaster such as a major storm or flood, please contact the NSW State Emergency Service on 132 500.
Is it a rental property?
If your repair relates to a property that you are renting through one of our offices, please go to the VJ Ray Group website.
If you are renting your property through another agent, other than VJ Ray you should report the problem directly to your rental agent.
Is it a non-urgent issue?
For non-urgent repairs please report the issue with the following link:
Is it within business hours?
If your repair is urgent and the time is currently office hours, please contact us by calling 9784 7900.
Please don't rely on an email for an urgent repair as your strata manager may not see the email in time to contact the relevant repairer.
Is it after-hours?
Remember, our business hours include Saturdays until 4pm (2pm at our Carringbah office). For after-hours emergency repairs only, contact our director Mike Pollard on 0418 245 545. Additional charges will apply.